Last updated: March 2026. The operator is Batez Limited, licensed under Curaçao eGaming license 8048/JAZ.
1. Data We Collect
1.1 Registration Data
When you create an account, we collect your full name, date of birth, email address, phone number, and country of residence. This information is required to create and verify your account and to fulfil our legal obligations under applicable anti-money laundering and know-your-customer regulations.
1.2 Identity Verification Data
When you complete KYC verification before your first withdrawal, we collect a copy of your government-issued photo identification (National ID card or passport), a selfie image, and where requested, a screenshot of your registered payment method account. This data is used solely for identity verification and fraud prevention purposes and is handled in accordance with applicable data protection standards.
1.3 Financial Data
We collect data relating to your deposits, withdrawals, and transaction history on the platform. For mobile financial services such as bKash and Nagad, we receive the transaction reference number (TrxID), the amount, and the sender account number sufficient to match your deposit to your casino account. We do not store full payment card numbers or mobile banking PIN codes.
1.4 Usage Data
We collect data about how you use the platform including the games you play, the amounts wagered, session start and end times, browser type, device type, operating system, and IP address. This data is used for platform operation, fraud detection, and improving the user experience.
1.5 Communications Data
If you contact support by live chat or email, we retain records of those interactions for dispute resolution and quality assurance purposes. If you have opted in to marketing communications, we retain your communication preferences and interaction history with those communications.
2. How We Use Your Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data | Contract performance |
| Identity verification (KYC) | Identity documents, selfie, payment method | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data | Contract performance |
| Fraud prevention and security | Usage data, IP address, device fingerprint | Legitimate interest |
| Regulatory compliance (AML) | Financial data, identity data | Legal obligation |
| Customer support | Communications data, account data | Contract performance |
| Marketing communications | Email address, preference data | Consent |
| Platform improvement | Anonymised usage data | Legitimate interest |
| Responsible gambling monitoring | Gaming activity data | Legal obligation / legitimate interest |
3. Who We Share Your Data With
3.1 Game Providers
Game data is processed by the software providers whose titles you play. This includes providers such as Pragmatic Play, Evolution, Spribe, BGaming, and others. These providers receive only the data necessary to operate the game session: an anonymised player identifier, the stake amount, and the game outcome. They do not receive your name, contact details, or payment information.
3.2 Payment Service Providers
To process deposits and withdrawals, we share transaction data with the relevant payment service providers including mobile financial services and cryptocurrency processing services. The data shared is limited to what is necessary to complete the specific transaction.
3.3 Identity Verification Services
KYC document verification may be conducted by a third-party identity verification service. Documents submitted for verification are processed by this service and results are returned to the operator. The identity verification provider handles document data in accordance with their own privacy policy and applicable data protection law.
3.4 Regulatory Authorities
We may be required to share data with regulatory authorities, law enforcement, or judicial bodies where required by law or valid legal process. We will not share data beyond what is legally required and will inform you of any such disclosure where permitted to do so.
3.5 What We Do Not Do
We do not sell your personal data to third parties. We do not share your data with advertisers for the purpose of targeting you with third-party advertising. We do not transfer your identity verification documents to any party other than our licensed KYC verification provider.
4. Data Retention
Account and transaction data is retained for a minimum of five years from account closure to comply with anti-money laundering record-keeping obligations. Identity verification documents are retained for the period required by applicable regulatory requirements. Usage data and support communications are retained for up to three years from creation. Marketing preference data is retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.
5. Cookies and Tracking
The platform uses cookies and similar tracking technologies for the following purposes:
- Essential cookies: required for account login, session management, and payment processing. Cannot be disabled without breaking core platform functionality.
- Functional cookies: store preferences such as language settings and last-visited game category. Improve the user experience but are not strictly necessary.
- Analytics cookies: collect anonymised data about how the platform is used, which pages are visited, and how long sessions last. Used to improve platform performance and content. No personally identifiable information is included.
- Security cookies: used for fraud detection and to identify unusual login patterns. Essential for account security.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent login and payment processing. Disabling other cookie categories does not affect your ability to use the platform.
6. Your Rights
Subject to applicable law, you have the following rights in relation to your personal data:
- Right to access: you can request a copy of the personal data we hold about you
- Right to rectification: you can request correction of inaccurate personal data
- Right to erasure: you can request deletion of your personal data, subject to legal retention requirements that may override this right
- Right to restrict processing: you can request that we limit how we use your data in certain circumstances
- Right to data portability: you can request your data in a structured, machine-readable format
- Right to withdraw consent: where processing is based on consent (such as marketing communications), you can withdraw consent at any time
To exercise any of these rights, contact the support team through live chat or at the email address on the Contact page. We will respond within 30 days. Some requests may require identity verification before they can be fulfilled.
7. Data Security
All data transmitted between your device and the platform is encrypted using SSL (Secure Sockets Layer) technology. Account access is protected by password authentication with optional two-factor authentication. Identity documents are stored in encrypted form and access is restricted to staff who require it for verification purposes. Payment transaction data is handled in compliance with applicable payment industry security standards. Despite these measures, no internet transmission or storage system is guaranteed to be fully secure. You use the platform and transmit data at your own risk.
8. Changes to This Policy
We may update this privacy policy periodically. Material changes are communicated to registered account holders by email at least 7 days before they take effect. The current version is always published on this page, dated at the top. Continued use of the platform after the effective date of changes constitutes acceptance of the updated policy.
9. Contact
For questions about this privacy policy, data requests, or concerns about how your data is handled, contact the support team through live chat on the platform or at the email address listed on the Contact page. For formal data protection inquiries, written requests can be directed to the operator at the registered business address of Batez Limited.